RETURN, EXCHANGE AND REFUNDS

Unfortunately, final sale items are not eligible for returns, exchanges or refunds.

DAMAGED PRODUCTS DUE TO MISUSE OF ITEM

We will not accommodate request to return on damaged products due to the end-consumer's misuse (if found true upon investigation).

INTERNATIONAL SALE, RETURN  AND EXCHANGE

We do not accept international returns or exchanges, including international returns and exchanges of online purchases.

Recipient is liable for Customs duties and tax.

CUSTOM ITEM(S)

All sales are final for all custom items. No exchange and no returns for custom items. 

WHAT HAPPENS IF MY ORDER ARRIVE DAMAGED

Paper Cut Design Shop will acknowledge damaged products up to 3 days after it has been received. If we do not receive any communication after 3 days, we will assume your package was received in good condition and we will not acknowledge any dispute.

Please inspect the packaging of the item(s) as soon as they arrive. If you notice any damage, please make a note of it when signing for delivery.

We take extreme care when packaging our products. We use bubble wraps, foam peanuts, foam sheets, packing paper, etc. If, for some reason, the box arrived damaged, we always advise our customers to inspect the product and take pictures of the box/packaging and the product itself. We will file a claim with the freight company and it is very important that you keep the product in it's original packaging. The freight company will pick up the product, inspect the damages, and will return the product to us.

Please send us the photos of the damaged products and packaging to hello@papercutdesignshop.com or call us at 909.612.7346

DAMAGED PRODUCT DUE TO SHIPPING:

Unfortunately, some items gets damaged due to shipping.

We ask that you report to Paper Cut Design Shop Customer Service the receipt of damage products with in 24 hours of delivery and DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we cannot accept the responsibility of the damages.

Once you notify us, Paper Cut Design Shop Customer Service will file a claim with the shipper. Claims typically takes 8-10 business days to process. PLEASE DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. Typically, the shipper will be dispatched to pick up the damaged items in it’s original packaging for inspection. We will need your help in making it available for pickup on the scheduled date and time.

In most cases, we are able to replace the damaged item at no cost to you as soon as the damaged item has been picked up with the original packaging. However, outcome of the claim may result in a charge for the replacement items. Replacement items are subject to availability.

Please take photos displaying all four corners of the original packaging (box) and the damaged item and email the photos to our Customer Service Team at hello@papercutdesignshop.com or call us at 909.612.7346 with your order number as the subject.

Our Customer Service team will contact you to resolve the issue.