RETURN AND EXCHANGE
Return or exchange must be made within seven (7) days receipt of shipment & must be in the original condition & packaging. Credit or returns are not allowed in custom orders and clearance items. All items are subject to a 20% restocking fee. Shipping fees are non-refundable.
Claims of any damage/shortage must be made within 5 days of delivery. Please send us videos and photos immediately as proof that the item is not working properly or defective.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
DEFECTIVE RETURNS
All defective returns are automatically assumed as product defect. However, customers are responsible for shipping it back to 20803 Valley Blvd #110, Walnut, CA 91789. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.
CHANGE OF MIND
In some cases, we understand that you might change your mind about your purchase and want to return it. We will accept the return request as long as it is in the original packaging, unused and we will refund your money minus shipping fees and the 20% re-stocking fee. Should you wish to return the item for such reason, please email us at hello@papercutdesignshop.com or call us at 909.612.7346
DAMAGED PRODUCTS DUE TO MISUSE OF ITEM
We will not accommodate request to return on damaged products due to the end-consumer's misuse (if found true upon investigation).
INTERNATIONAL SALE, RETURN AND EXCHANGE
We do not accept international returns or exchanges, including international returns and exchanges of online purchases.
Recipient is liable for Customs duties and tax.
PBX AND OTHER SPECIAL BIG SALE ITEM(S)
Only regular priced items may be refunded, unfortunately special sale items cannot be refunded.
CUSTOM ITEM(S)
All sales are final for all custom items. No exchange and no returns for custom items. All sales are final for all custom items. No exchange and no returns for custom items.
WHAT HAPPENS IF MY ORDER ARRIVE DAMAGED
Paper Cut Design Shop will acknowledge damaged products up to 3 days after it has been received. If we do not receive any communication after 3 days, we will assume your package was received in good condition and we will not acknowledge any dispute.
Please inspect the packaging of the item(s) as soon as they arrive. If you notice any damage, please make a note of it when signing for delivery.
We take extreme care when packaging our products. We use bubble wraps, foam peanuts, foam sheets, packing paper, etc. If, for some reason, the box arrived damaged, we always advise our customers to inspect the product and take pictures of the box/packaging and the product itself. We will file a claim with the freight company and it is very important that you keep the product in it's original packaging. The freight company will pick up the product, inspect the damages, and will return the product to us.
Please send us the photos of the damaged products and packaging to hello@papercutdesignshop.com or call us at 909.612.7346
DAMAGED PRODUCT DUE TO SHIPPING:
Unfortunately, some items gets damaged due to shipping.
We ask that you report to Paper Cut Design Shop Customer Service the receipt of damage products with in 24 hours of delivery and DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we cannot accept the responsibility of the damages.
Once you notify us, Paper Cut Design Shop Customer Service will file a claim with the shipper. Claims typically takes 8-10 business days to process. PLEASE DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. Typically, the shipper will be dispatched to pick up the damaged items in it’s original packaging for inspection. We will need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to replace the damaged item at no cost to you as soon as the damaged item has been picked up with the original packaging. However, outcome of the claim may result in a charge for the replacement items. Replacement items are subject to availability.
Please take photos displaying all four corners of the original packaging (box) and the damaged item and email the photos to our Customer Service Team at hello@papercutdesignshop.com or call us at 909.612.7346 with your order number as the subject.
Our Customer Service team will contact you to resolve the issue.
