RETURN AND EXCHANGE
Return or exchange must be made within seven (7) days receipt of shipment & must be in the original condition & packaging. Credit or returns are not allowed in custom orders and clearance items. All items are subject to a 20% restocking fee. Shipping fees are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All defective returns are automatically assumed as product defect. However, customers are responsible for shipping it back to 16031 Kaplan Ave City of Industry, CA. 91744. Once we receive your item, we will inspect it and notify you that we have received your return item. If your return is deemed due to a manufacturer's defect, we will send a replacement and issue a refund for the return shipping. However, if your return is due to negligence, you will be billed a fee to repair the item plus shipping cost.
DAMAGED PRODUCTS DUE TO MISUSE OF ITEM
We will not accommodate request to return on damaged products due to the end-consumer's misuse (if found true upon investigation).
INTERNATIONAL SALE, RETURN AND EXCHANGE
We do not accept international returns or exchanges, including international returns and exchanges of online purchases. Recipient is liable for Customs duties and tax or VAT at your local country.
CUSTOM OR CLEARANCE ITEMS
All sales are final for all custom or clearance items. No exchange and no returns for custom or clearance items. All sales are final for all custom or clearance items.
WHAT HAPPENS IF MY ORDER ARRIVE DAMAGED
Paper Cut Design Shop will acknowledge damaged products up to 24 hours after it has been received. If we do not receive any communication within 24 hours upon delivery, we will assume your package was received in good condition and we will not acknowledge any dispute.
Please inspect the packaging of the item(s) as soon as they arrive. If you notice any damage, please make a note of it when signing for delivery.
We take extreme care when packaging our products. We use bubble wraps, foam peanuts, foam sheets, packing paper, etc. If, for some reason, the box arrived damaged, we always advise our customers to inspect the product and take pictures of the box/packaging and the product itself. We will file a claim with the freight company and it is very important that you keep the product in it's original packaging. The freight company will pick up the product, inspect the damages, and will return the product to us.
Please send us the photos of the damaged products and packaging to firstname.lastname@example.org or call us at +1 (818) 390-2921.
DAMAGED PRODUCT DUE TO SHIPPING:
Unfortunately, some items gets damaged due to shipping.
We ask that you report to Paper Cut Design Shop Customer Service the receipt of damage products with in 24 hours of delivery and DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we cannot accept the responsibility of the damages.
Once you notify us, Paper Cut Design Shop Customer Service will file a claim with the shipping company. Claims typically takes 8-10 business days to process. PLEASE DO NOT DISCARD THE DAMAGED ITEM AND ITS PACKAGING. Typically, the shipping company will be dispatched to pick up the damaged items in it’s original packaging for inspection. We will need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to replace the damaged item at no cost to you as soon as the damaged item has been picked up with the original packaging. However, the outcome of the claim may result in a charge for the replacement items. Replacement items are subject to availability.
Please take photos displaying all four corners of the original packaging (box) and the damaged item and email the photos to our Customer Service Team at email@example.com or call us at +1 (818) 390-2921 with your order number as the subject.
Our Customer Service team will contact you to resolve the issue.